The KATU Engineering Department is typically staffed Monday through Friday. Weekend emergencies should be directed to the on-call engineer.

KATU Engineering Support Knowledgebase
Tier 1
Suggested knowledgebase articles:

Knowledgebase Tier 1

Email

Articles in this category

Adding/Changing Global Address List (GAL) Phone Numbers

Phone numbers in the Global Address List (GAL) are updated via The Bridge. You must do this yourself. - On The Bridge homepage, open the Navigator menu in the upper left corner. - Click "Per...

912
(4)

Adobe License Assignments

Using Adobe products requires the assignment of a license. Local Engineering has no control over this. Requesting a license is done by submitting an application access request with STP here.  You will...

215
(0)

AOS / Operative Access

Access to Operative (AOS) is done through the applications portal at https://myapplications.microsoft.com/  Search for "AOS" and select "IAM-Operative-UAS-AOS-Prod". If you have access permissions you...

73
(0)

AXIS Graphics

Note: AXIS graphics transitioned from the old system to the new one on 9/28/2023. http://axis.chyron.com is the site. If you are using the correct site, and it isn't working, you will need to co...

225
(0)

Blurry Monitor

If one of the monitors at your workstation is blurry, try the following: 1. Unplug the docking station from the laptop and plug it back in. 2. If that doesn't work, try changing the resolution o...

173
(0)

Call Blocking

If a caller is threatening or a nuisance, you may request a number be blocked by opening an STP ticket. Items to fill in: Business Unit: Corporate IT Issue Category: My Account Category: Voice Servic...

5
(0)

Cognos

Issues with Cognos are handled by the BI Helpdesk at ml-cognos-bi-helpdesk@sbgtv.com

108
(0)

External SxS Card Readers

Most laptops do not have built-in readers for SxS cards, which means you'll need to use a photographer's external reader any time you need to pull something off their card. We recommend following a sp...

209
(0)

Interplay Media Management

Media management in Interplay uses pre-defined searches to find items that have fallen outside of a pre-determined age and marks them for deletion. In most cases, users have a month to mark items that...

349
(1)

Kumulate Usage

Instructions on using Kumulate/Masstech in the attached link.

131
(0)

Making Transcripts of a Story in Media Composer

When you are exporting a transcript. First find the clip that you are wanting to transcribe. Do not do the sequence it will not work. Once you find the clip right click and find the export transcri...

160
(0)

Mapping a network drive

Many machines come with a batch script placed on the desktop called "Map_my_drives". If you are still missing drives after running that, see below. WINDOWS 10/11 In a File Explorer window, right-clic...

1,107
(4)

Mapping a network Printer

Method 1: File Explorer Open the Windows Start menu, type \\katu-services, and press enter In the window that appears, right-click the printer you wish to add and choose Connect...If the proper drive...

886
(5)

MFA: Mandatory Transition to Microsoft Authenticator App

Legacy Multifactor Factor Authentication (MFA) methods (Voice calls and Text/SMS) have been phased out by Microsoft because they're outdated and less secure, making it easier for attackers to compromi...

112
(0)

Newsroom PC Zoom or Conference Call Recordings

At the PC in front of the Newsroom Camera, there is the capability to record the computer audio and video. This is located in the Router as CAM 14.If there are problems, check the following:* No Audio...

187
(0)

Newsroom Page and Wiki Links

As of 1/2/2026, here are the current links to the following pages:Newsroom Intranet page: http://10.137.80.21/newsroom/The Wiki: http://10.137.80.21/pmwiki/pmwiki.phpThe "Live Shots" page on th

1,140
(3)

News Video Archives

Video archive locations: Masstech: Archiving of News stories starting on or about 7/16/2014. Oasis: Archiving of News stories up to 1/28/2017.

380
(3)

Saving or Exporting Files in WideOrbit

The Traffic (M:) drive is the only location to which files can be saved or exported out of WideOrbit. This applies to both WO Traffic and WO Media Sales. Each WideOrbit user has a folder which corresp...

417
(2)

Sony Ci Access Requests

If a user cannot see any workspaces, they can request any user of any workspace to add them to that workspace. If anyone needs access to Sony Ci, they only need to submit a Service Now Incident with a...

187
(0)

Sony Ci Issues

For Corporate support for Sony Ci issues, email ml-corp-sonyci@sbgtv.com

134
(0)

Storyline

StoryLine is managed by Sinclair Digital. Please contact support@sinclairstoryline.com or call 866-697-5661 for Storyline issues.

508
(1)

Using OneDrive for Collaboration

Using OneDrive to Share a Folder: Create a new folder to share in your OneDrive. Create a new folder. Share your new folder and enter the name of the group or person you want to share the fol...

268
(1)

Using the "ImportToAvid" Network Share (Vantage)

1. Connect to the "\\katu-nas-2\ImportToAvid\" share. Note: For instructions on how to map a drive, see the "Mapping a network drive" article at https://www.katuengineering.com...

307
(0)

WideOrbit Entrustments

To request a new MC Entrustment, please fill out the MC Entrustments form, located on Service Now under Request > SASO > Ad Support > WideOrbit MC Entrustments, or at this link:

135
(0)

WiFi Access Points at KATU

SSID Purpose Intranet access

294
(0)